About
AI-powered real-time call guidance for contact centers. Guides agents with best practices during live calls.
Features
- Real-time call guidance: live on-screen prompts for best responses, compliance requirements, and next steps.
- Automated QA scoring: AI-based post-call evaluation of agent performance against criteria.
- Sentiment analysis: real-time detection of customer emotion to alert agents and supervisors.
- CRM and dialer integrations: native connectors for Salesforce, Five9, Genesys, Avaya, and others.
- Custom script and compliance rule builder: define mandatory phrases, objection-handling flows, and regulatory triggers.
Links
Categories
Reviews
3.8
Write a Review
Get new AI tools weekly
Subscribe to our newsletter and never miss a tool.
Get new AI tools weekly
Subscribe to our newsletter and never miss a tool.