About
AI-powered contact center platform. Smart routing, analytics, and AI virtual agents.
Features
- Talkdesk Studio visual workflow designer for IVR and routing automation
- Real-time AI-powered Agent Assist with next-best-action recommendations
- Sentiment analysis and real-time emotion detection on voice calls
- Pre-built industry accelerators for retail, healthcare, and financial services
- Integrated workforce management with scheduling and performance tracking
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