About
Open-source AI-powered help desk. Ticketing, communication, and knowledge management.
Features
- Open-source architecture with options for self-hosted or cloud deployment.
- Multi-channel ticket ingestion (email, web, phone, social).
- Integrated knowledge base with auto-suggest to agents.
- SLA management and escalation rules for priority handling.
- Real-time reporting dashboards and time tracking.
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Reviews
3.7
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